Below are some of our more frequently asked questions. If you can’t find an answer, please feel free to call us at 828.665.2217!
When will you be moving to your new Biltmore Square Mall location?
We moved! We had our grand opening celebration on November 19th, 2011.
Where is The Health Adventure located?
We moved to the Biltmore Square Mall. The new location is the former Goody’s retail space near Belk.
What will the exhibits/museum be like at the new facility?
The new location is more than double the size of our old space. In addition, our educational space and Creative Playspace are both more than double in size. All of our beloved exhibits will be going with us in addition to new, exciting exhibits and programs.
What is the ASTC Passport Program?
The ASTC Passport Program allows you and your family to receive free admission at science centers and museums around the world. As a member of the Association of Science-Technology Centers, The Health Adventure is one of nearly 300 museums in over 12 countries participating in the program.
To receive free admission at an out-of-town science center or museum, you’ll need to take your membership card from The Health Adventure. You may also be asked to show a photo ID.
There are a couple of caveats—the program doesn’t apply to centers within a 90-mile radius of home. Also, free general admission typically does not include tickets to things such as giant-screen theaters, planetarium shows or simulators.
How do I find out which museums are members of the Passport Program?
When you join The Health Adventure or renew your membership, you will receive a list of participating museums. You can also access the list by visiting www.astc.org/passport.
With my membership card, can I come as often as I’d like?
Absolutely! We hope you and your family visit often to explore our 12,000 square feet of fun!
I lost my membership card. What do I do?
Please let us know the next time you visit and we will get a new card issued.
If I forget my membership card, can I still get in?
Yes, but we may ask you to show a valid ID with a name that matches the name listed on your membership card.
Can I loan my membership card to a close family friend or neighbor?
No. Your membership is for you and your family, and as a non-profit we ask that you respect that. Loaning out a card to someone not listed on the membership is not allowed.
At the Family Plus membership level and above, memberships include the “Bring a Friend” benefit, allowing you to bring a guest with you to The Health Adventure!
Can I get a full or partial refund on my memberships?
We do not refund membership costs.
How many children does a membership include?
Memberships above the Individual level include two adults and up to fourchildren. For the Family and Family Plus levels, all children must live under the same roof. Additional children may be added for $25.00 per additional child.